This policy explains exactly how a JellyFil refund works, in the order it happens. It applies to every order placed on jellyfilbites.com.
1. The window
You have sixty calendar days from the date your order is delivered, as recorded by the carrier, to request a refund. The window is the same for every package size and is not shortened by opening the bottles.
2. What qualifies
All JellyFil purchases qualify, including bottles you have opened and used. We ask that you take the product for at least thirty days before requesting a refund so the formula has had a fair trial, but we will not refuse a request on that basis alone.
3. How to start
Send an email to [email protected] with your order number and the words refund request. You may include a reason if you wish; it is not required and it will not change the outcome. We reply on the same business day with a return address.
4. Returning the bottles
Return every bottle from the order, empty or full, in any packaging that will survive the journey. Return postage is your responsibility. Include the order number on a slip inside the parcel or write it on the outside.
5. When the money moves
We issue the refund to the card used at checkout as soon as the carrier records the first scan of your return, not when the parcel reaches us. You receive a confirmation email at that moment. Your bank typically posts the credit within three to five business days. Original shipping charges, where they applied, are refunded with the product cost.
6. Damaged, lost or wrong orders
If a parcel arrives damaged, arrives short, or does not arrive at all, contact us and we will replace it at our cost. Nothing needs to be returned first, and this is separate from the sixty-day guarantee.
7. Purchases not made here
JellyFil is sold only on jellyfilbites.com. We cannot refund a purchase made through a marketplace, a reseller or any other website, because no such purchase came from us. If you have bought JellyFil elsewhere, your recourse is with that seller.
8. Contact for this policy
Aurelian Vitality Group, LLC, 7350 East Camelback Road, Suite 210, Scottsdale, AZ 85251. Email [email protected], phone (480) 712-4390, Monday to Friday, 8:00 AM to 6:00 PM MST.