JellyFil ships from our United States warehouse within one business day. Standard delivery takes three to seven business days, it is free on three and six bottle orders, and every order can be returned for a full refund within sixty days of arrival.
Processing and delivery
Orders placed before 2:00 PM MST on a business day are picked and dispatched the same day. Orders after that cut-off, and orders placed at the weekend, go out on the next business day. Once the parcel is with the carrier, standard United States delivery runs three to seven business days depending on your state, with the west coast and the mountain states typically at the fast end because that is where the warehouse is.
Shipping is free on three and six bottle orders. The two bottle package carries a flat $9.99 shipping charge, shown before you pay rather than added at the last step. We ship to all fifty states, to Puerto Rico and to APO and FPO addresses. We do not currently ship outside the United States.
Tracking your order
You will get two emails. The first confirms the order within a few minutes of checkout. The second carries the carrier and tracking number, and it is sent as soon as the parcel is scanned, usually within twenty-four hours. If the second email has not arrived after two business days, check your spam folder and then write to [email protected] with your name and order date and we will resend it.
If something goes wrong in transit
If tracking has not updated for five business days, or the box arrives crushed, opened or short of bottles, tell us. We file the carrier claim ourselves and send a replacement straight away rather than making you wait for the outcome. You are not responsible for chasing a courier that we chose.
All orders ship in plain outer packaging with no product name or imagery on the box. The return label shows the distributor name only.
The 60-day return, step by step
Email us
Write to [email protected] with your order number and the words refund request. No form, no phone queue, no explanation required.
We reply the same business day
You get a return address and simple instructions. Send the bottles back, opened or unopened, used or unused. You cover the return postage.
Refund on first scan
We issue the refund to your original card as soon as the carrier scans your return, not when it reaches us. Your bank then takes three to five business days to post it.
The window is sixty days from the date your order arrives, and it applies to every package size. We ask that you have taken JellyFil for at least thirty days before requesting a refund so the formula has had a fair run, but we are not going to interrogate you about it. Full detail is in our refund policy.
Talking to us
Email: [email protected] for support and returns, [email protected] for changes to an order that has not shipped.
Phone: (480) 712-4390
Hours: Monday to Friday, 8:00 AM to 6:00 PM MST
Post: Aurelian Vitality Group, LLC, 7350 East Camelback Road, Suite 210, Scottsdale, AZ 85251
One security note. We will never email or phone you to ask for a card number, a CVV or a password. If a message claiming to be from JellyFil asks for any of those, it is not from us. Forward it to [email protected] and delete it.
Send us a message
This form opens your own email client. If it does not, write to [email protected] directly. Please do not include card details in any message.
Ready to order JellyFil
JellyFil ships direct from our United States warehouse within one business day, and every order is covered for sixty days.
Last updated: July 2026